Complexity can quickly become overwhelming in the medical device and pharmaceutical industries. If left unaddressed, these complex processes will only continue to grow and demand more and more resources. But with ๐ญ๐ก๐ ๐ซ๐ข๐ ๐ก๐ญ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ ๐๐ง๐ ๐๐จ๐ฎ๐ซ๐๐ ๐, ๐ฒ๐จ๐ฎ ๐๐๐ง ๐ฌ๐ข๐ฆ๐ฉ๐ฅ๐ข๐๐ฒ ๐๐ง๐ ๐ข๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ ๐ญ๐ก๐ ๐ช๐ฎ๐๐ฅ๐ข๐ญ๐ฒ ๐๐ง๐ ๐๐๐๐ข๐๐ข๐๐ง๐๐ฒ of your processes. ๐ชย
๐ค So, ๐ฐ๐ก๐๐ซ๐ ๐๐๐ง ๐ฒ๐จ๐ฎ ๐ฌ๐ญ๐๐ซ๐ญ ๐ญ๐จ ๐ฌ๐ข๐ฆ๐ฉ๐ฅ๐ข๐๐ฒ? If you donโt have the time and resources, start by looking at your ๐ซ๐๐ฏ๐ข๐๐ฐ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐๐ฌ and use the questions below to guide you. This will give you a clear picture of the state of your procedures and areas of concern in your processes.ย
๐ ๐๐จ๐ง๐ฌ๐ข๐๐๐ซ ๐ญ๐ก๐ ๐๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐ ๐๐๐๐ญ๐จ๐ซ๐ฌ:ย
โข ๐๐ซ๐จ๐๐๐๐ฎ๐ซ๐ ๐๐จ๐ฆ๐ฉ๐ฅ๐๐ฑ๐ข๐ญ๐ฒ: Are your procedures too complex to follow? Do they contain unnecessary information or lack essential information? Are they unstructured and too long to read? ๐ย
Use the five W’s (what, where, when, why, who) and How to structure your procedures.ย
โข ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ ๐๐ฌ๐ฌ๐๐ฌ๐ฌ๐ฆ๐๐ง๐ญ: Are your requirements too high or too low? Have you mapped your requirements – internal vs. external? And do you have an overview of your gaps? ๐ย
ย
โข ๐๐ฅ๐๐๐ซ ๐ซ๐จ๐ฅ๐๐ฌ ๐๐ง๐ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ: Are the roles and responsibilities between Quality and the line of business clearly defined and understood? What are the roles and responsibilities of the owner/author, SME reviewer, and QA approver ๐คย
ย
โข ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ฅ๐จ๐ฐ: Is your process flow clear and simple? Use a spaghetti diagram as a tool to map the current state and guide you for the future state๐กย
ย
โข ๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐ฒ ๐๐ฌ๐ฌ๐๐ฌ๐ฌ๐ฆ๐๐ง๐ญ: Are competencies in Quality and the line of business at the right level? ๐ ๐คย
ย
By focusing on these factors, you’ll be able to identify actionable steps towards reducing complexity and improving the quality and efficiency of your processes. Remember, ๐ฌ๐ข๐ฆ๐ฉ๐ฅ๐ข๐๐ข๐ญ๐ฒ ๐ญ๐๐ค๐๐ฌ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ ๐๐ง๐ ๐๐จ๐ฎ๐ซ๐๐ ๐, ๐๐ฎ๐ญ ๐ญ๐ก๐ ๐ซ๐๐ฐ๐๐ซ๐๐ฌ ๐๐ซ๐ ๐ฐ๐จ๐ซ๐ญ๐ก ๐ข๐ญ. ๐ฏย